Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Depending on you location the charges might vary from one location to another when your order from our online dispensary. 

Which payment methods are accepted in the Online Shop?

We accept various payment method ranging from bitcoin, card and cashapp.

How long will delivery take?

Usually delivery after order your order weed online ranges from 2-8 business days.

How secure is shopping in the Online Shop? Is my data protected?

We use SSL Encryption. If you look at your browser’s address bar you will notice padlock icon to the left of https://maryjanedops.com/. This ensures that your info and activity is secured and completely confidential with us. We recommend not sharing any personal info on websites that are not SSL encrypted

What exactly happens after ordering?

How does your shipping work?

We ship via USA Post Express which takes between 3 to 5 business days. For orders $200 or under shipping is a flat rate of $15 and orders over $200 we offer free shipping!
We ship in discreet packages that are vacuum sealed with no labeling on the outside of our packaging so it won’t draw any attention.
Online tracking says “successfully delivered” but I have not received my order

There are 2 likely scenarios as to why this is happening:

a) the postal worker put it in the wrong mailbox, OR

b) what may happen is that a worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. USA Post will file an investigation which can take up to 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a 1x replacement free of charge because we want to make you happy.

From Online Delivery Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

a) with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
b) their Community Mail Box for the item or parcel compartment key;
c) around their property to see if the item was left in a safe location or in a mailbox attached to their home.”
My package is going to the wrong destination

If you’re tracking your package on the USA Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at USA Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routeing error and subsequent delay of 1-2 days.
My tracking number does not work. Help!

Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Online tracking website. So please wait 24 hours and the tracking should be correct. If it does not, please email info@maryjanedops.com and we will look into it.
Where do you ship from?

We are located in British Columbia and Los Angeles, USA and we can ship to anywhere in the Country.
Do you ship to outside of USA?

Yes. We can ship to a Canadian and Europe.

Do I receive an invoice for my order?

After ordering from our online dispensary, you can proceed to download or view your invoice from your account. 

Send us an email